Customer Information

Everything you need to know before placing your ELYSIAN order — from payment and shipping to tracking and delivery.

SHIPPING & DELIVERY

We deliver nationwide across South Africa through our trusted courier service.

STANDARD DELIVERY

R100 | 3–5 business days

EXPRESS DELIVERY

R150 | 1–2 business days

Delivery times are estimated from the date your order is dispatched and may vary depending on your location, courier operations and unforeseen delays.

FREE SHIPPING

Enjoy FREE nationwide delivery on orders over R1,000.

If your order qualifies, the free-shipping option will be available at checkout.

HOW YOUR ORDER IS SHIPPED

Once your order has been successfully placed and payment has been confirmed:

01 — ORDER CONFIRMED
Your order is received and prepared for processing.

02 — CAREFULLY PACKED
Your jewellery is checked and securely packaged to help protect it during transit.

03 — HANDED TO THE COURIER
Your parcel is collected and shipped through our courier service.

04 — TRACK YOUR ORDER
Once your order has been dispatched, your tracking information will be provided so you can follow your parcel.

05 — DELIVERED
Your ELYSIAN order arrives at the delivery address provided at checkout.

PAYMENT METHODS

Payment is securely processed through our available checkout payment provider.

You can pay using the payment methods displayed at checkout, including Visa and Mastercard, where available.

Your payment details are processed securely. ELYSIAN does not have access to or store your full card details.

Please ensure that your billing and delivery information is correct before completing your order.

ORDER PROCESS

After placing your order, you will receive confirmation that your order has been received.

Your order will then be prepared for dispatch. Once it has been handed to the courier, your tracking information will be provided.

Please keep an eye on your email or the contact details provided during checkout for important order updates.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive your tracking details.

You can use your tracking information to monitor your parcel's journey and estimated delivery progress.

Please note that tracking information may take some time to update after the parcel has been collected.

DELIVERY INFORMATION

Please make sure your delivery address, contact number and other order details are entered correctly at checkout.

ELYSIAN cannot be held responsible for delays or unsuccessful delivery caused by incorrect or incomplete information provided at checkout.

Please ensure that your delivery details are correct and that someone is available to receive your order. Additional delivery fees may apply if a re-delivery is required due to circumstances outside of ELYSIAN's control.